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The Disney Style Charm Internal and External Customers
by palestrantesa
innovation
05 / Nov / 2013 at 18: 51h
By Alexandre Slivnik
Notice. If ever were, know what I mean, if someone you know was certainly heard also: We are very, very well treated in Disney. Hardly glitch care by professionals who work there and if it happens, are always anxious to correct.
Disney is a great example of excellence, since the service experience there is unique and special. Since its inception, Walt Disney wanted to charm people and it was concerned with all the details to bring enchantment, happiness and satisfaction for its customers. He did not want to just meet expectations, but exceed them, overcome them. That may seem like pure idealism, but it is actually a very clear and clever strategy. If only he would meet expectations, would be doing as any competitor, being equal.
To be different, we must exceed, and that makes the same product that the competition has, can be sold in larger quantities and even higher price for you. Even after more than forty years after his death, the values and the legacy he left for employees and customers remain.
The assumptions of Disney are collaborating to think about what he thinks the customer (or guest, as they call their customers). I understand that a model of excellence is based on a tripod: teamwork, leadership and communication. Disney has a strategy that helps maintain and disseminate their culture with all people working in the company: hiring, training, recognition and reinforcement of each employee.
The central axis of this success undoubtedly is People Management. Each leader must be, above all, a manager of people! No use it simply outsource the responsibility of managing your team for HR, being that he is a professional who understands most of the people working with him.
Walt Disney was a great leader. He had a passion for everything he did and as an excellent manager, conveyed this passion for your entire team. In the vision of Walt, the leader has to inspire people to do their best, or even make the team believe in doing impossible dreams.
Read this article on the internet and found it interesting to republish commenting, as it quotes points already mentioned by us.
articles
palestrantesa
palestrantesa
[View Profile]
The Disney Style Charm Internal and External Customers
by palestrantesa
innovation
05 / Nov / 2013 at 18: 51h
By Alexandre Slivnik
Notice. If ever were, know what I mean, if someone you know was certainly heard also: We are very, very well treated in Disney. Hardly glitch care by professionals who work there and if it happens, are always anxious to correct.
Disney is a great example of excellence, since the service experience there is unique and special. Since its inception, Walt Disney wanted to charm people and it was concerned with all the details to bring enchantment, happiness and satisfaction for its customers. He did not want to just meet expectations, but exceed them, overcome them. That may seem like pure idealism, but it is actually a very clear and clever strategy. If only he would meet expectations, would be doing as any competitor, being equal.
To be different, we must exceed, and that makes the same product that the competition has, can be sold in larger quantities and even higher price for you. Even after more than forty years after his death, the values and the legacy he left for employees and customers remain.
The assumptions of Disney are collaborating to think about what he thinks the customer (or guest, as they call their customers). I understand that a model of excellence is based on a tripod: teamwork, leadership and communication. Disney has a strategy that helps maintain and disseminate their culture with all people working in the company: hiring, training, recognition and reinforcement of each employee.
The central axis of this success undoubtedly is People Management. Each leader must be, above all, a manager of people! No use it simply outsource the responsibility of managing your team for HR, being that he is a professional who understands most of the people working with him.
Walt Disney was a great leader. He had a passion for everything he did and as an excellent manager, conveyed this passion for your entire team. In the vision of Walt, the leader has to inspire people to do their best, or even make the team believe in doing impossible dreams.
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