Space - Cases.

This new space and intended for reported based on our successes or even failures or just experiences that can add value to our knowledge and provide the learning for the future.
Tale as always with the help of everyone in Blog with comments or suggestions for jlcconsultoria07@gmail.com.

It's too common to hear almost every day, organizations speak your customer comes first, as well as more experienced is not quite what happens in practice. I mentioned earlier about an employee of a department store that approached me and offered me an extended warranty, I just said he had no interest, what did or should have done this employee?

Well it was the main attitude, turn your back without telling me anything and walk in the other direction will the customer upon this situation we wonder who is the real fault? the organization did not give training to your staff on how to approach the customer, and how to face a backlash, as well as having an incentive program for the employee to feel motivated to offer the additional service? that official or who does not seek a source of motivation for their work to be enjoyable and motivating?

- Whatever the motivation, in my opinion, should be sought in a two-way street, it is no good employee engage and not have the appreciation he deserves.

- We must remember that old first fruits of the employee is a disposable piece and if it does not exist outside the organization produce millions who want their place, no longer works there today.

- Today the company should see your employee as an employee, and must undertake mechanisms aimed at valuing their greater good "human being" with valuation policies, training, because a well-trained, qualified, and motivated employee will produce more and better and therefore the organization will also come out winning, let alone the client, you will be satisfied with the service, will return and consequently indicate other for your service.

In the next post we'll talk a little about Sources of Motivation.

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