How Delight the Customer



Today, even though the company is extremely structured and that the brand is properly exposed, a shift in reputation can be fatal. So, keep the name without complaints exceeds investments in marketing.
The consumer is relentless with the slips of companies and depending on the severity of the slide directly impact sales and even in a loss of value of their products and services. For small and medium businesses the importance of care becomes even more relevant. The mark of a small business is not as publicized as those of large corporations, thus the impact of inappropriate care can be disastrous.

Here are a few tips.
Quick and solicitous 1.Ser with the customer is a need to engage the consumer. Professionals should be trained to serve each customer as 'his client';
2.The employee should know the background all the details of the product or service you are offering or what the customer is asking;
3.It is crucial to keep in mind that it is never a waste of time to give demonstrations and provide detailed information;
4.It is important to Meet and greet, identify yourself and let the customer know the company, causing him to identify with what is being offered;
5.Ser true is crucial, as it has and exercise the basic precept ask more than talk;
6.All client has his time, if he's in a hurry, is agile, if lengthy, stay tolerant, patient and calm;
7.Só promise deadlines, and other times it can really meet;
Ethical, principled and sincere 8.Seja with all types of customers and gain their trust forever;
9.Evite leave the customer waiting, observing that it will take, stop for a moment what you are doing to give a position for the delay;
10.Evite amateurish blunders language, this is as true with personal care such as phone, which seeks to recognize the customer's style and adapt their language, paying attention to never be vulgar or inconvenient;
11.Evite unnecessary transfers, understand what the person needs and if you have to transfer to another employee, be assertive;
12.Cuidado with the values ​​or even products that will be displayed if the customer feel that they are trying to roll or take advantage of the negotiation will be much more difficult;
13.Sempre do a follow-up call to see if everything was and rate service and satisfaction.
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