GOOD AFTERNOON! "How can we identify the interests and behavior of my clients?

- We can start by checking how much and how often you buy this kind of product or service, we can determine this through our Register.

- As currently pay for this product or similar service, this can help us determine the average price of our products and services because we practice priced out of the local reality can mean loss of aware.

Plus what makes people buy?

- The price?
- The quality of the product or service?
- The brand?
- Delivery time?
- Payment term?
O care?

Let's make a brave comment on the importance of the delivery time.

- As important as the good service and the price is the delivery time, who never lost patience and took up desire to cancel the purchase, on account of not meeting deadlines?

There is nothing more annoying for the customer than the company schedule to deliver the product or perform the service on a specific date and make it out of time, For when we bought the necessity of providing that service or that well, so when the Company does not have good logistics and does not meet the deadline generates complaints, when not losing customers, loyalty mUST REMEMBER THAT, THIS CHARMING YOU INVOLVED MAKE YOU a hAVE A POSITIVE ATTITUDE aND a MAKE A POSITIVE PROPAGANDA ABOUT OUR COMPANY, AS SO HE GOES BACK OF BEYOND INDICATE OTHER. "

In the next post we will talk how to identify where the customers are.

Source adapted SEBRAE





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