Comment: Part 2. - Continued.


What was missing in this official?
What lacked the management of this store?


What was missing in this official? What lacked the management of this store?


Well we can say that several things first: missed training on the part of the manager training that helps the employee to approach the customer in the right way, and at the same time can give you qualified to express a clear and simple way the benefits of the aquidirir product / service.


Another aspect that we can mention: the way in which the official addresses to clients, he as "seller" of the product / service should or should not arrive soon speaking the value to be added to purchase "mentioned in the previous case we say that this seller in question was trying to offer the customer purchase the extended warranty.


It would be so "easy" to start talking about the benefits of this service, what benefits that the product / service offering, rather than trying to push me just the amount to be charged, not to mention the appearance of the employee, say physical appearance even as the staff seemed unmotivated, discouraged.


attitude



Well the least you expect the attitude of the employee to take a negative is trying to argue about the fact, and not simply turn around and leave without even thanking my attention. This attitude shows unpreparedness, disrespect, lack of interest with the client, and it is clear the simple desire to "push" the extra service and nothing more.


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