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Read this article on the internet and found it interesting to republish commenting, as it quotes points already mentioned by us.
So we can create a model of a similar service, I suggest five lessons of excellence, which are in my book The Power of Attitude (Ed Guys, 2012.):
Lesson 1 - Use the power of story - Believe in the history of your organization, its history, and use their power to influence everyone, both employees and clients. If the person who works in your organization do not believe it's over. So, she has to know what is the vision, mission and values that underpin your organization, and know very clearly why he works there, where will arrive etc.
Lesson 2 - Anticipate the problems - All companies and people face problems daily. So you can work with excellence, should not just solve them in the best possible way, as anticipated them. So get surprised and beyond. Also, the sooner you solve a problem, it is smaller and easier is the solution, so it can avoid confrontations and conflicts. If we let a client come to us with a problem, he can come emotionally out, and then the problem will be greater. If the addresses before you certainly minimizes the stress and the problem itself. At Disney there is the story of "this is not my problem." Everything is problem at all, ever.
Lesson 3 - Exceed expectations - Exceeding expectations is one of the main strategies of Disney. It is always possible to do something, to create magic in the workplace, always offering a little more of what customers want, ie, creating unforgettable experiences for them. As I reported, to Disney, to meet the expectations is not enough. You go further.
Lesson 4 - Take care of the details obsessively - Taking care of details is also a way of exceeding customer expectations and generate above-average quality. Disney made this clear, and all believed that this was the secret of his success. Worry obsessively with all the details, because that makes the difference in business results.
Lesson 5 - Celebrate every success - no matter what goal you have, big or small. If sales are twenty, celebrate all from the first. The first product sold, celebrate. His smile contaminates customers. Involve people in this magic and make them buy from you.
Now it is possible to conclude that Disney has an indisputable and overwhelming success. Perform a call more than good, a service that exceeds that delights the customer, adding value to their products and their business, brings an undeniable impact on the results and can only be accomplished by extraordinary staff.
Enchant your first internal customer. If it is enchanted, automatically your external customer will also be enchanted by generating high levels of customer loyalty and, as a consequence, more results for your business!
Read this article on the internet and found it interesting to republish commenting, as it quotes points already mentioned by us.
So we can create a model of a similar service, I suggest five lessons of excellence, which are in my book The Power of Attitude (Ed Guys, 2012.):
Lesson 1 - Use the power of story - Believe in the history of your organization, its history, and use their power to influence everyone, both employees and clients. If the person who works in your organization do not believe it's over. So, she has to know what is the vision, mission and values that underpin your organization, and know very clearly why he works there, where will arrive etc.
Lesson 2 - Anticipate the problems - All companies and people face problems daily. So you can work with excellence, should not just solve them in the best possible way, as anticipated them. So get surprised and beyond. Also, the sooner you solve a problem, it is smaller and easier is the solution, so it can avoid confrontations and conflicts. If we let a client come to us with a problem, he can come emotionally out, and then the problem will be greater. If the addresses before you certainly minimizes the stress and the problem itself. At Disney there is the story of "this is not my problem." Everything is problem at all, ever.
Lesson 3 - Exceed expectations - Exceeding expectations is one of the main strategies of Disney. It is always possible to do something, to create magic in the workplace, always offering a little more of what customers want, ie, creating unforgettable experiences for them. As I reported, to Disney, to meet the expectations is not enough. You go further.
Lesson 4 - Take care of the details obsessively - Taking care of details is also a way of exceeding customer expectations and generate above-average quality. Disney made this clear, and all believed that this was the secret of his success. Worry obsessively with all the details, because that makes the difference in business results.
Lesson 5 - Celebrate every success - no matter what goal you have, big or small. If sales are twenty, celebrate all from the first. The first product sold, celebrate. His smile contaminates customers. Involve people in this magic and make them buy from you.
Now it is possible to conclude that Disney has an indisputable and overwhelming success. Perform a call more than good, a service that exceeds that delights the customer, adding value to their products and their business, brings an undeniable impact on the results and can only be accomplished by extraordinary staff.
Enchant your first internal customer. If it is enchanted, automatically your external customer will also be enchanted by generating high levels of customer loyalty and, as a consequence, more results for your business!
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