Good Morning!
Today faleremos a bit about customer loyalty, Based on an interesting post http://www.wikiconsultoria.com.br/ Silvio Cezar de Oliveira, achie very interesting, let's review.
Today faleremos a bit about customer loyalty, Based on an interesting post http://www.wikiconsultoria.com.br/ Silvio Cezar de Oliveira, achie very interesting, let's review.
Create a unique service experience.
Many people mistakenly believe that their businesses depend entirely on people (educated, proactive, attentive, etc.)
Do not believe this fallacy ... Most business is dependent processes because they allow ordinary people to perform complex activities.
Take the case of McDonalds, Starbucks and many other companies that lead their teams to exhaustion in heavy training, to ensure that all service flow will be done in the same way, with the same smiles, with the same questions, to ensure that experience and deliveries will be complete.
Whether your company is a tent peanut or industry for spacecraft turbines. You need to show your client that it is unique, special, that you are happy to assist you and you cared about every step of his care and prepared to do so with care and diligence.
And show mainly that your service is not only good, but good all the times he needs.
"Comments .......
This is a great truth, ever notice that after the sale the customer "shall not have so much value?" and when he goes back to complain about a possible default, as it is serviced? does this phrase above will be applied "good every time he needs" as it is at this time that percebve the value that the customer has for the organization, and is also at this time that the client realizes that it has no value for the organization, as is generally treated poorly ...
We must remember that time is that the customer should feel valued, with good care, because he already bought and now he has a "problem at hand that expects you to solve with a good post sale service, you will be able to show the client that it is important even after the sale, and certainly this help will be greatly valued by the client.
Today faleremos a bit about customer loyalty, Based on an interesting post http://www.wikiconsultoria.com.br/ Silvio Cezar de Oliveira, achie very interesting, let's review.
Today faleremos a bit about customer loyalty, Based on an interesting post http://www.wikiconsultoria.com.br/ Silvio Cezar de Oliveira, achie very interesting, let's review.
Create a unique service experience.
Many people mistakenly believe that their businesses depend entirely on people (educated, proactive, attentive, etc.)
Do not believe this fallacy ... Most business is dependent processes because they allow ordinary people to perform complex activities.
Take the case of McDonalds, Starbucks and many other companies that lead their teams to exhaustion in heavy training, to ensure that all service flow will be done in the same way, with the same smiles, with the same questions, to ensure that experience and deliveries will be complete.
Whether your company is a tent peanut or industry for spacecraft turbines. You need to show your client that it is unique, special, that you are happy to assist you and you cared about every step of his care and prepared to do so with care and diligence.
And show mainly that your service is not only good, but good all the times he needs.
"Comments .......
This is a great truth, ever notice that after the sale the customer "shall not have so much value?" and when he goes back to complain about a possible default, as it is serviced? does this phrase above will be applied "good every time he needs" as it is at this time that percebve the value that the customer has for the organization, and is also at this time that the client realizes that it has no value for the organization, as is generally treated poorly ...
We must remember that time is that the customer should feel valued, with good care, because he already bought and now he has a "problem at hand that expects you to solve with a good post sale service, you will be able to show the client that it is important even after the sale, and certainly this help will be greatly valued by the client.
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